Our policy is guaranteed for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do require a receipt or proof of purchase provided to you from our secure gateway provider Authorizenet sent to you via email upon purchase. For refund inquiries, please contact customerservicekozausa@gmail.com for further instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will also be notified if your item is approved or rejected of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
Sale items
Only regular priced items may be refunded, sale items cannot be refunded at this time.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservicekozausa@gmail.com
Shipping
We currently only ship within the United States, and do not offer international shipping at this time. For questions about our shipping policy or to inquire about an order that you have placed, please email us at customerservicekozausa@gmail.com
